Errors 09,035.43, 09,036.43,09,037.43, 09,038.43
This error code indicates the ink count sensor flag is stuck after melting 2.5 sticks of ink. Only the string of numbers up to the colon is needed to diagnose the code, everything after the colon is your printer's meter reading and not needed. The 09 refers to the system having the issue (inkloader) and the 03x refers to the color having the problem ( where x=5 for cyan, 6 for magenta, 7 for yellow, and 8 for black).
Anyone who has run into this error on the Xerox Phaser solid ink printer knows how annoying it can be. Even moreso when the technician gets on-site removes a broken ink stick and fiddles with the control panel for a few minutes and you're back up and running, albeit with a healthy hit to the wallet.
So how can you avoid having the issue?
Don't fill the ink completely full. If you try and cram the inkloader full of ink, you take the chance of placing too much pressure on the bottom cube (the one that rests against the ink heaters) and either breaking the cube which can cause the error, or worse, breaking the heater (which results in the replacement of the entire inkloader assembly). The ink is sold in a nifty 3 pack, which is all I would recommend placing inside the inkloader.
Don't place a broken or cracked ink stick inside the inkloader. Not only will it be difficult to remove if needed, the broken half may have a jagged edge that will not slide all the way down, causing the error code to pop up for that color.
It's too late! The error is up. What do I do now?
All isn't lost yet, there are one or two things you can do before needing to call a service technician. All you have to do is take a look at what to avoid to begin troubleshooting the problem yourself.
First you want to remove as much ink as possible from the inkloader if it is too full, then try powering the machine off and then on. If it comes to ready the problem is solved. If not you then want to see if any of the ink left at the heaters is cracked. This is extremely difficult as it is usually melted to the heater, not to mention really hard to reach. Try again to power off and on to see if it is cleared.
If not, there is one last thing you can do to try and fix the error without a technician. You'll want to head into service mode and clear the ISC fault in diagnostics (Ink Stick Count). This will temporarily clear the error. Power off and back on and if the issue is gone, then you're good to go. If not, it is time to call a technician out to look into replacing the inkloader or printhead (rare).
Unfortunately I'm not allowed to tell you how to get into service mode, but a quick Google search should pull that information up for you just fine. Hope this was useful to someone, and please comment if you'd like to see more posts of a similiar nature on the blog!
Hope everyone has a great day!
