Video Links (click the blue title to download the flash video.)
How the application finds your devices
See how eConcierge Powered by Xerox automatically detects your networked printers
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How you order supplies See how eConcierge Powered by Xerox notifies you when supplies are needed and automatically builds your order |
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Earning rewards See how you can get free extended warranty coverage for Xerox printers by using eConcierge Powered by Xerox |
Advanced features Learn about tracking shipments, order history and detailed printer usage through eConcierge Powered by Xerox |
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How quick is the service?
Supplies are shipped within 24 hours after they are ordered. Standard shipment is ground, which can be upgraded to overnight whenever it’s needed. Order status can be reviewed online, at any time.
Is the service secure?
Yes, the Supplies Assistant communicates with the printers over your network through SNMP and HTTP protocols. Supply orders are placed through SSL secure encrypted data transfer.
Is my information secure?
Yes, orders are placed via a secure server managed by Xerox.
What are the terms and conditions?
The eConcierge powered by Xerox service can be used any time without further obligation. However, in order to earn and maintain the extended service benefit on Xerox printers, the service must be used continuously without interruption. After 30 days and two consecutive supply orders for each individual Xerox printer, the extended service coverage for that printer begins.
How will I know when to order supplies?
You can choose to be notified by pop-up alerts and/or emails when printer supplies are low. Alerts are triggered when printer supplies are nearing low levels and again when they have reached low levels. A "low level" is based on settings determined by the manufacturer, however you can see for yourself the percentage of remaining life for each supply from the Supplies Assistant and decide whether or not it’s time to place an order.
How do I know what to order?
Don’t worry about tracking down printer model numbers or individual part numbers for refills. The Supplies Assistant handles all of that. Just select the printer you want, to see a list of the correct supplies. If a printer has standard and high-capacity supplies, both options are listed.
How do I track order status?
Supplies are shipped within 24 hours of each order. Standard shipment is ground, which can be upgraded to overnight whenever it’s needed. Order status can be reviewed at any time.
Are my supplies always in stock?
Yes, orders are fulfilled through distribution. Inventory levels of most SKUs are stocked in bulk, so whatever you need is virtually always on-hand, ready to ship.
Minimum requirements:
TCI/IP (Network Transmission Control Protocol) active
Microsoft Windows XP (Home or Professional) or Vista with Internet Explorer 7 or Firefox 3.6
Microsoft Windows 7 with Internet Explorer 8 or Firefox 3.6
Mac OS 10.6 or greater with Safari 5.0.1
120MB RAM (70MB application, 50MB for monitoring service)
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