New Module

Managed Print Services-What is it?

sadmin@xerographicsupply.com (Lou Cappozzoli) — Thu, 12 Apr 2012 10:24:54 +0000

You may have been recently visited by a salesperson who wanted to talk to you about managed print services. What exactly is managed print services? Why is it important?

Managed print services is basically a way to keep track of all your office equipment devices and calculate what you're spending as a result of using those devices. This can be done by your IT staff, but mostly refers to a vendor supplying you with the machines, all parts and labor, and all your supplies (in most cases paper is not included).

Managed print services is important because one of the largest untraced costs for a business is the use of their office equipment. Supply costs, service costs, and electricity can all eat into your budget. If you're using several different manufacturer's devices, calculating those costs can be difficult.

The main selling point of managed print services is to reduce your overall cost of operation while being able to pull reports showing what exactly the cost of operating your devices are. Between the use of software and the terms of your agreement, you can easily calculate and plan for major in house printing projects.

Most contracts will have a base rate plus additional costs for each print (color and black and white will normally have separate rates, though Xerox has come out with copiers that promote the cost of color as the same as black and white.) These rates will typically cover your toners, staples, and any maintenance needed on the machine, so once you have those rates you can determine what your prints actually cost you. If you are being charged a penny per print, a 5000 page print job will cost you $50 + whatever your base rate is. You don't have to worry about paying for the toners you're running out of, or for the service call if the machine jams during your job. To top it off, your accounting departments lives will be easier because now they're dealing with one invoice from one company showing your operating costs. Quick and simple.

Service is also simplified under these plans. Again, because you're dealing with one dealer, you don't have to keep track of different manufacturers support lines. Contracts normally gives guidelines on tech response times. When under contract, most service departments give their contract clients preferred service call status. This means that contract clients have priority over billable customers, or customers sent by the manufacturer directly. This is a big cost saver because you have less down time. Less down time means more productivity for your company.

We offer all inclusive contracts on almost all our machines because of the cost savings. So if a salesperson comes to your door wanting to talk about managed print services, listen. Have them show you how it saves you money. If you have a general idea of your current print costs, ask them to show you how much money you save from going with them.

Xerox ColorQube 8570/8870 Light Stripes/Light Streaks Troubleshooting

sadmin@xerographicsupply.com (Lou Cappozzoli) — Thu, 12 Apr 2012 09:45:34 +0000

A common issue on the Xerox ColorQube and Phaser solid ink printers is light stripes or streaks on your prints. This usually occurs due to a blocked jet in the printhead, though it can also be caused by something in the paper path scratching the print (I've seen this with staples), or air bubbles in the printhead. On rare occasions a mechanical issue can be at fault. Here are some steps to try and clear the issue before calling a technician out. This can also clear light stripe or light streak issues on the Phaser 8500, 8550, and 8560.

Solution : Eliminate Light Stripes

NOTE: Print a Configuration Page to make sure the printer is set for 'Enhanced' print quality mode, in the Postscript section. If necessary, modify the print quality mode to 'Enhanced' using the Control Panel.

To print the troubleshooting print quality pages:

Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
Evaluate the 'Light Stripes Test' page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The 'Light Stripes Test' page is the last page of the Troubleshooting Print Quality Page that printed.

WARNING: To avoid injury, do not touch the sharp metal strip attached to the clear rubber wiper blade in the Maintenance Kit.
Use a clean lint-free cloth or a new paper coffee filter to gently clean the maintenance unit's wiper blade, use only a wiping motion across the entire length of the wiper blade, and then empty the waste tray. A dirty maintenance kit wiper blade can cause white lines and weak or missing printhead jets.
Repeat step 3 to reprint the Troubleshooting Print Quality Pages. If there are no missing or partially missing color bars then the print quality problem has been resolved. If there are missing or partially missing color bars then the printhead cleaning procedure will need to be performed. Continue with the next section.

To clean the printhead using the basic eliminate light stripes procedure:

Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

To clean the printhead using the advanced eliminate light stripes procedure:
Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.
Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode.

Substitute a Jet for the Malfunctioning Jet Causing Light Stripes

Jet Substitution mode provides a solution for print quality problems when weak, missing, or discolored jets are not recoverable by cleaning the printhead. Jet Substitution mode can be enabled to substitute adjacent jets to print in the area that is normally covered by the problem jet. Make sure to go through the printhead cleaning procedure before substituting any jets.

NOTE: Any jets that have been substituted will remain substituted until Jet Substitution mode has been disabled.

Jet substitution requires the presence of any numerically adjacent, functional jet to replace the weak, missing, or discolored jet. For example, if Cyan jet 2 is missing, Cyan jet 1 or Cyan jet 3 can be substituted for Cyan jet 2 (assuming jet 1 or 3 is not weak or missing).

Jet Substitution mode will not correct situations where there are three or more consecutively numbered jets that are weak or missing. For example, if Cyan jet 1, 2, and 3 are all weak or missing, as shown in the image below, Jet Substitution Mode can not be used.

NOTE: When a jet is being substituted, a black dot will be displayed next to its jet number as shown with Cyan jet 1 in the image below. Jet Substitution will only be used when printing from a workstation. Jet Substitution will not be used when printing the Light Stripes Test page.

A Service Mode key will be displayed at the bottom of the Light Stripes Test page. The Service Mode key summarizes the number of substituted jets for each color, for example, C:1, M:0, Y:0, K:0.

To enable the Jet Substitution mode:

Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
If necessary, select [Print Light Stripes Test] to make a Light Stripes Test print that shows any weak or missing jet and its jet number.
Press the [Up] or [Down] arrow button to select [Jet Substitution Mode], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select the color for the weak or missing jet, and then press the [OK] button to select the color.
Press the [Up] or [Down] arrow button to select the number of the weak or missing jet (1 to 309), and then press the [OK] button to confirm the selection.

NOTE: If necessary, press the [Up] or [Down] arrow button to select [Save Change and Select Another Jet] to substitute more jets.
Press the [Up] or [Down] arrow button to select [Save Change and Exit] and then press the [OK] button to complete the procedure.

To disable the Jet Substitution mode:

Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Jet Substitution Mode], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Turn Jet Substitution Mode Off], and then press the [OK] button.

If these steps fail to resolve your issue, you will likely need a technician to come out and check the purge system, wiper system, and printhead.

Comparison-ColorQube 8570DN vs. HP Color Laserjet CP4025DN

sadmin@xerographicsupply.com (Lou Cappozzoli) — Tue, 10 Apr 2012 13:16:46 +0000

Today we're adding our first comparison analysis of two color printers. The first is the HP Color LaserJet CP4025DN. The second is the Xerox ColorQube 8570DN. Check out how these 2 printers stack up against each other.


Xerox ColorQube 8570DN-Color Solid Ink Printer	HP Color LaserJet CP4025DN-Color Laser Printer
Starts at $849 (before rebates and discounts)	Starts at $1399
Up to 40 ppm color or black and white	Up to 35 ppm color or black and white
Max paper size of A4/Legal	Max paper size of A4/Legal
Instant rebate available of $150	unknown if there are any instant rebates from HP
Trade in rebate available of $150	unknown if HP offers trade in rebates
2 sided printing standard	2 sided printing standard
comes with 2 paper trays-625 sheet input capability	comes with 2 paper trays-600 sheet input capability

So the ColorQube 8570DN looks to be slightly faster, with more input capability at about half the price of the CP4025DN.

Avoid Common Office Equipment Scam!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Thu, 16 Feb 2012 16:21:56 +0000

The below was taken from a PDF created in March of 2000 by the FTC.

Avoiding Office Supply Scams

Could your organization be a victim of an office supply scam? If you don’t have adequate purchasing controls, probably so. Businesses, churches, and fraternal and charitable organizations are being bilked out of millions of dollars by bogus office supply firms. You can protect yourself by learning to recognize the scams and understanding your rights.

The typical office supply scam involves goods or services that you routinely order: copier paper, toner and maintenance supplies, equipment maintenance contracts, or classified advertising. When fraudulent telemarketers call, they often lie to get you to pay for items you didn’t order, or to get you to pay more than you agreed to. How? The caller may falsely claim to be your "regular supplier" or to tell you that the offer is "special" or "good for a limited time only." Con artists take advantage of holes in your organization’s purchasing procedures or of unsuspecting employees who may not be aware of office practices. What’s worse, the office supplies peddled by these bogus firms often are overpriced and of poor quality; the services usually are worthless.

The Scams

Office supply scam artists generally use three ways to take your money — the phony-invoice, the pretender, and the gift-horse.

Phony-invoice Scams
The goal of the phony-invoice scam is to get the name and address of an employee so your organization can be shipped and billed for unordered goods or services. The invoice includes the employee’s name as the "authorized" buyer. Scam operators use various ploys to get an employee’s name: They may call asking for help completing an order, claiming that "the accounting department lost the name of the person we should send these supplies to," or they may ask for the name of the person in charge of your Yellow Pages advertising.

Once the con artist has an employee’s name and address, he’ll ship the unordered merchandise. The phony invoice arrives a week or so after — for two reasons: First, the inflated price — as much as 10 times what you’d pay for the same goods from a legitimate supplier — is less obvious if the invoice arrives after the merchandise has been received and stocked. Second, the chances are good that you’ve used the merchandise before the invoice arrives. Many organizations mistakenly believe that they must return unordered merchandise or pay for unordered merchandise if they’ve used it.

A twist on this approach may have the fraudulent seller timing a phony invoice to match your purchase of legitimate services from another vendor. For example, the seller sends you a bill for unordered classified advertising soon after your ad runs in a legitimate publication. The scam operator hopes you’ll be confused and pay his bill instead of, or in addition to, the one from the legitimate company.

The Pretender Scam

In the pretender scam, the caller may pretend to be your regular or previous supplier, a replacement, or an "authorized" supplier. By convincing you that the goods or services and prices offered are the same as before, the caller hopes you won’t bring up prices, quantities, and brands. Even if you do, the seller may try to brush you off by saying, "We’ve supplied you in the past, but it’s been a while," or "The price is the same as last time." If you insist on a price quote, the seller may give a price that sounds reasonable for one carton but is actually for a single unit, such as "$19.95 in a carton of 10." Translation: the carton price is 10 times $19.95 — or $199.50.

In one variation on this scam, the caller misrepresents the quality, quantity, type, price, or brand name. For example, the ribbons for your IBM typewriters may not be IBM brand ribbons, or the toner for your Xerox copier may not be Xerox brand toner. Some scam artists try to duplicate brand name packaging; others sell half a carton of merchandise at the full-carton price. Similarly, sellers of Yellow Pages advertising may actually represent fly-by-night outfits that distribute few, if any, telephone directories.

In another twist, the caller uses high pressure tactics to rush your purchase decision and dodge questions about price, quantity and brand names. The seller may falsely claim that prices are going up soon, someone was forced out of business, a warehouse is overstocked, or a limited inventory of government surplus is available. Or that a computer glitch delayed notification of a price increase, but, as a courtesy, an order has been reserved for you at the "regular" or "old" price.

Or, the seller may misrepresent the purpose of the call, saying that he’s calling to send you a promotional item such as a cordless screwdriver, free samples, or a catalog so you’ll "think of him next time you order." Or the seller may claim that he’s conducting a survey of office equipment or updating company records, leading you to believe that he’s the regular or previous supplier. Before hanging up, the caller may mention — in passing — actual merchandise. "I’ll send that screwdriver to you right away ... and while I’m at it, I’ll throw in a few deodorant blocks." Soon, a shipment arrives, followed by the bill.

The Gift-Horse Scam

The gift-horse scam tries to create mistrust within an organization. The scheme starts when the caller tricks an employee into accepting a gift — a free promotional item — with a passing reference to merchandise or services. You receive overpriced unordered merchandise, followed by an invoice with the employee’s name. When the organization questions the employee, the fraudulent seller is betting that the employee will be nervous about the gift when he denies placing the order. The hope is that the organization will doubt the employee. When this scheme works, the organization believes that the employee blundered into ordering something that must be paid for.

After the Invoice Arrives

Scam artists spend significant time and energy on collection efforts. They send as many invoices as it takes to get your money. Invoices often are stamped "Past Due." In extreme cases, they’ll resort to real or bogus collection agencies and threats of legal action.

An organization that pays for unordered goods or services also may be targeted for additional scams. This practice is called "reloading." For example, the seller may send a second shipment of "back ordered" merchandise and another bill, or bills for service upgrades. Additional invoices follow as long as you continue to pay. The con artist also may sell your organization’s name to other scam operators, or move to another bogus operation and target you with a new scheme.

The Brush-Off

When organizations complain that they didn’t order the merchandise or services or that the price is too high, the scam seller reacts in some predictable ways:

Bullying. The seller argues if you express any uncertainty about whether the supplies or services were ever ordered: "They were ordered. We have a recording of Mr. Jones. If you don’t pay, we can take you to court."
Negotiating. Here, the seller agrees to accept a lower price. After all, the goods and services are so grossly overpriced that almost anything the seller gets is profit. If you complain about price, the seller may say, "You were charged what? They must not have given you the discount for ...." The seller then tries to negotiate "a better deal." Sometimes, the seller appeals for sympathy: "We really need the business. I’ll let you have it for...."
Charging for returned merchandise. The seller claims you can return merchandise if you pay a "restocking fee." In fact, the fee is often more than the goods are worth. Similarly, the seller may try to get you to pay shipping charges to return the items.

Protect Your Organization

You can protect your organization from paying for unordered goods and services. Here’s how:

1. Know your rights. If you receive supplies or bills for services you didn’t order, don’t pay, and don’t return the unordered merchandise. You may treat unordered merchandise as a gift. By law, it’s illegal for a seller to send you bills or dunning notices for unordered merchandise, or ask you to return it — even if the seller offers to pay for shipping. Further, if the seller sends you items that differ from your order in brand name, type, quantity, size, or quality — without your prior express agreement — you may treat the substitutions as unordered merchandise. Unordered services are treated the same way. However, first consider the possibility that the seller made an honest mistake.

The FTC’s Telemarketing Sales Rule offers additional protections in business-to-business sales of non-durable office or cleaning supplies and most sales of goods or services to individuals, groups, or associations. The Rule requires telemarketers to tell you it’s a sales call — and who’s doing the selling — before they make their pitch. They must tell you the total cost of the products or services they’re offering, any restrictions on getting or using them, and that a sale is final or non-refundable before you pay. It’s illegal for telemarketers to misrepresent any information, including facts about the goods or services being offered.

2. Assign designated buyers and document your purchases. For each order, the designated employee should issue a purchase order — electronic or written — to the supplier with an authorized signature and a purchase order number. The order form should instruct the supplier to note the purchase order number on the invoice and bill of lading. The buyer should send a copy of every purchase order to your accounts payable department. Keep blank order forms secure.

3. Check your documentation before paying bills. When merchandise arrives, the receiving employee should verify that it matches the shipper’s bill of lading — paying special attention to brands and quantity — and your purchase order. Refuse merchandise that doesn’t. If everything’s in order, the employee should send a copy of the bill of lading to your accounts payable department. Bills for services should be reconciled the same way. A supplier should not be paid unless the invoice has the correct purchase order number and the information on the invoice, the purchase order and the bill of lading match.

4. Train your staff. Train everyone in how to respond to telemarketers. Advise employees who are not authorized to order supplies and services to say, "I’m not authorized to place orders. If you want to sell us something, you must speak to ______________ and get a purchase order."

Buy from people you know and trust. Authorized employees should be skeptical of "cold" or unsolicited calls and feel comfortable saying "no" to high pressure sales tactics. Legitimate companies don’t pressure you to make a snap decision. Finally, consider asking new suppliers to send a catalog first.

Where to Complain

Report office supply scams to the Federal Trade Commission, your state Attorney General, local consumer protection office, or Better Business Bureau. In addition, you may want to share your experiences with other businesses to help them avoid a rip-off.

The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

Your Opportunity to Comment

The National Small Business Ombudsman and 10 Regional Fairness Boards collect comments from small businesses about federal compliance and enforcement activities. Each year, the Ombudsman evaluates the conduct of these activities and rates each agency's responsiveness to small businesses. Small businesses can comment to the Ombudsman without fear of reprisal. To comment, call toll-free 1-888-REGFAIR (1-888-734-3247) or go to www.sba.gov/ombudsman.

March 2000

8560MFP RAM error

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:37:02 +0000

Just before Christmas I had a Xerox customer with a Phaser 8560MFP call me about a RAM error on his display for his copier. Unfortunately there is only 2 things the customer can do to try and resolve this issue. The customer had no luck with his first step of uninstalling and reinstalling the RAM, and I had to give him the bad news and a quote on 2 new RAM sticks. He got back with me this morning with some good news. He found 2 sticks at a very reasonable price online and replaced them himself to resolve the error and get back up and printing.

The internet has a lot of places online where you can find helpful and friendly technicians that don't mind giving you advice if you're not in an immediate need of your machine. Don't be afraid to do a little research, it can save you quite a bit of money in the long run.

Solution : Reseat the RAM (Memory) Module(s)

CAUTION: Circuit boards and modules are electrostatic discharge (ESD)-sensitive components. These components are designed to be protected from damage due to ESD during normal operation; however, proper static control precautions should be followed to prevent damage while handling these components.

CAUTION: To prevent erratic behavior, such as the machine hanging (freezing up) or powering off and on, verify the following when reseating the memory modules.

If only one memory module is installed, make sure the module is installed in the second slot (bottom slot).
If two memory modules with different capacities are installed, such as a 256 MB module and a 512 MB module, make sure the module with the higher capacity is installed in the second slot (bottom slot). The memory capacity should be displayed on a label affixed to the module.

To reseat the memory module(s):

Access the power switch by opening the Interface Cover on the right side of the machine.
Power the machine off.
Press the [Up] or [Down] arrow button on the Control Panel until [Shut Down for Moving Printer] is selected, and then press the [OK] button.
Unplug the power cord from the machine.
Open the rear cover by turning the thumb screws to the left. The memory module(s) are located inside this cover, toward the right.
Remove the existing memory module(s).
1. Locate the two securing clips on the left and right side of the module.
2. Carefully pull the left securing clip to the left, away from the module.
3. Carefully pull the right securing clip to the right, away from the module.
4. Remove the module from the memory slot.
Re-install the new memory module(s).
1. Insert the memory module into the memory slot at a 45 degree angle, ensuring that the module is fully seated.
2. Carefully press the module into place.
Close the rear cover by rotating the thumb screws to the right.
Plug the power cord back into the machine.
Power the machine on.
Close the Interface Cover.

Solution : Replace the RAM (Memory) Module(s)

CAUTION: To prevent erratic behavior, such as the machine hanging (freezing up) or powering off and on, make sure to follow these guidelines when installing memory modules:

If installing only one memory module, make sure that the module is installed in the second slot (bottom slot).
If installing two memory modules with different memory capacities, such as a 256 MB module and a 512 MB module, make sure to install the module with the higher capacity in the second slot (bottom slot). The memory capacity should be displayed on a label affixed to the module.

To replace the RAM (memory) module(s):

Access the power switch by opening the Interface Cover on the right side of the machine.
Power the machine off.
Press the [Up] or [Down] arrow button on the Control Panel until [Shut Down for Moving Printer] is selected, and then press the [OK] button.
Unplug the power cord from the machine.
Open the rear cover by turning the thumb screws to the left. The memory module(s) are located inside this cover, toward the right.
Remove the existing memory module(s).
1. Locate the two securing clips on the left and right side of the module.
2. Carefully pull the left securing clip to the left, away from the module.
3. Carefully pull the right securing clip to the right, away from the module.
4. Remove the module from the memory slot.
Install the new memory module(s).
1. Insert the memory module into the memory slot at a 45 degree angle, ensuring that the module is fully seated.
2. Carefully press the module into place.
Close the rear cover by rotating the thumb screws to the right.
Plug the power cord back into the machine.
Power the machine on.
Close the Interface Cover.

New Changes to the Website!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:26:08 +0000

Happy New Year everyone! Over the almost 3 years we've had the site active, we've listened to suggestions on how to improve things so all of you could find products you wanted and shop quicker. We're limited on the amount of programming we can interface with our webhost's server which really limited how to display the products and information you wanted quickly and easily. To get around this we've opened a new site at https://xerographicsupplies.isconnect.com/isc/Welcome.do. The new site will focus mainly on just supply ordering. The new site features an enhanced search function that will allow you to find supplies for your machine in less clicks, a way to save favorite items to make reordering easier, and a way to see a compatible toner side by side with the manufacturer's toner so you can compare pricing. Please fill free to check it out by clicking on the supplies link on our left hand navigation menu.

We have no plans to close this site though it will be going through changes as well. We'll be upgrading the copiers and printers so you can build the machine to your tastes all on one page without needing to click or scroll numerous times to find the features you want (you can do a quick test by entering 8570TEST in the search bar). We'll be moving most of our service manuals to digital downloads so you don't have to wait for us to upload it and send you a link. We'll also be focusing on service related issues, industry news, success stories of customers, customer reviews on products. You'll still be able to purchase machines and accessories through this site, as well as supplies only for current manufacturer models from Xerox, Sharp, and Canon.

We have recently become Canon dealers and are excited to bring their products to our customers. 2 years ago we added Sharp to our lineup, which allowed us to bring you copiers that from a manufacturer that was adapting to current office environment needs by adding features like a full extractable keyboard to make scanning and such quicker, and adding a full color touch screen that makes navigating complex menus easy. From all that I've seen of the Canon machines, they will offer similar technology, and even better pricing which we will be passing on to you.

Our Xerox printers business still is going strong with the addition of the ColorQube products. We've quite a lot of them out in the field and all are operating fantastically. Service calls are not even at the minimum expected for them so far.

Xerox's EConcierge program also seems to be very popular. This program basically gives free service in exchange for paying Xerox pricing for supplies and ordering those supplies through Xerox's Supply Assistant software. Great deal if you're already purchasing Xerox supplies at regular price, or if paying the regular pricing offsets the cost you would've spent on service calls and/or a service contract anyway.

Xerox is continuing it's trade in rebate program. Trading in your old printer towards the purchase of a new one can result in a main in rebate of up to $1800.

Kip seems to be going strong with the Kip 700. The machine packs quite a bang for the buck with the most current technologies at an affordable price.

Keep checking back for more information, specials, service tips and more from your friends at Xerographic Supply & Equipment!

New Xerox App for Android/iOS lets you print from anywhere!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:26:18 +0000

For working professionals on the go, now there’s a free solution that makes it fast and easy to print back from your Apple or Android mobile device to the printer connected to your office or home computer. It’s called Xerox PrintBack.

What is PrintBack?

PrintBack takes the capabilities of the printer you already use, and extends them beyond your computer and brings them to your iOS- or Android-based mobile device. When you’re working offsite or away from your desk and receive an important document via your mobile device, simply use PrintBack to print it with your default printer back at your office or desk. Then, the document can be shared with colleagues or picked-up upon your return.

• Print what you need. PrintBack is the perfect solution for printing the documents business professionals use most, including Word, Excel, PowerPoint and Mac iWork files*, plus PDFs, photos and clipboard content.

• Uncompromised print quality. PrintBack prints to your default printer via your computer, so you get the same excellent print
quality you expect when printing at your desk.

• Nothing to buy, nothing to upgrade. PrintBack works with the computer and printer you already use, regardless of make, model
and connection type.

How to get started using Xerox PrintBack

For users of iOS- or Android-based mobile devices, taking advantage of PrintBack’s benefits is as easy as one, two, three:

1. Install the free PrintBack print agent. From the computer that’s connected to your default printer, download the free PrintBack print agent available at www.xerox.com/DownloadPrintBack.

2. Register for Dropbox (Xerox-recommended and available at www.dropbox.com). You can also use one of a select set of free webbased email services including Gmail, Hotmail, MSN, Yahoo! and AOL.

3. Install the free PrintBack print application. From your iOS- or Androidbased mobile device, visit the App Store or Android Market and download the PrintBack app.

PrintBack’s multiple printing options

Among PrintBack’s many noteworthy features is the flexibility to select the ways in which you capture, save and send print jobs back to your default printer:

• Print from viewed documents or photos with the “share” or “open with” button

• Select photos (and documents on Android) in the PrintBack application

• Use “Photo Shoot” mode to print newly taken photos

• Print from Clipboard (for email and Web pages)

• Use the “Hold Print” feature to hold print jobs at your computer until you return to release them, keeping sensitive documents from sitting in your printer’s output tray

New Supplies Only Website Coming Soon!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:26:30 +0000

We've had this site running nearly 3 full years now and after feedback and our own personal experiences with maintaining and running the site on this host, we've decided to open a brand new website specifically catered to just ordering office equipment supplies. The new site allows us more access to coding the way we want. This will allow us to customize the search experience to allow customers to quickly find their supplies. We've also set it up so you can view compatibles for your device right next to the manufacturer's supplies so you can compare savings. Once you've signed up, you can add items to your favorites, save and reorder past orders. We hope to have the site integrated with our warehouses to show real time inventory status as well as some other changes that should decrease the amount of time it takes to find and place an order.

We will be keeping this site up and running as well. Mainly we will be focusing on current office equipment, supplies for the current office equipment, and our Kip toners and drums. The blog, program information, specials from the manufacturers and much of the rest of the site will remain unchanged.

We had hoped to have the new site up and running already but the big storm in the Northeast put our developer down for a little while. We're pushing towards a December 1st start date for the new site, but will keep this updated once we know more.

Xerographic Supply & Equipment-Canon Dealer!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:26:42 +0000

As we wind down another year, Xerographic Supply & Equipment has made another move to bring superior office equipment to our customers at the lowest cost we can. Two years ago we brought Sharp's latest copier line to our corporation, reducing color printing costs and increasing productivity for many new customers. As of Monday, we are now Canon dealers as well. This will allow us to give all our partners better pricing, newer features, and more options when purchasing their new office equipment.

Streamline the way your documents are created, produced and printed.

Produce higher-quality documents in less time
Transform the way documents are produced and information is shared. Combine multiple different source file types into one cohesive document with great speed, and incredible ease. With Canon solutions, you and your staff can more consistently complete projects to meet your deadlines.

Improve paper-to-electronic workflow
With the Canon solution, any user can quickly and easily capture and transfer hard-copy documents into MS Word, Excel, and PowerPoint files on their PC, then get back to work without losing momentum.

Prevent common print frustrations
Canon solutions enable your staff to much more easily find an alternative option when faced with a print challenge. For example, you can have print jobs automatically re-routed to available printers. Also, automatic email notifications can be set to alert IT administrators to device errors enable more proactive maintenance. Help your entire staff more easily navigate common print problems with Canon.

Canon color solutions deliver speed, reliability, and a full complement of finishing options - for professional results every time.

Communicate clearly and brilliantly
Ideas are more likely to be noticed and understood when they are presented in powerful, persuasive color. Color typography, illustrations and photography can make ideas dramatically easier to comprehend and retain. Used practically and consistently, color output has the power to boost communication and comprehension, and contribute significantly to improved results.

Generate quality business color efficiently
Give your staff the power, convenience and flexibility to create professionally color managed and finished documents in-house. With a comprehensive suite of business features - including copying, printing, faxing, scanning, and high-quality color - Color imageRUNNER print devices and software solutions help you get the most out of your business MFP investment.

Leverage both black-and-white and color
Canon offers an impressive solution for any organization considering the move to color. It doesn't make as much business sense anymore to rely on inconvenient, expensive outsourced printing. You can also eliminate the small, high cost-per-page, consumer-grade color printers that be cluttering your office now. With Canon Color imageRUNNER devices you can use the same device for both black-and-white and color printing, and bring robust finishing options in-house.

Upgrade prepress/on-demand capability
Canon offers uniquely impressive solutions for a wide range of production environments. Canon color device and software solutions deliver speed, reliability, quality, print job management, and a full complement of finishing options - for professional results every time.

Protect sensitive, confidential and proprietary information without compromising staff productivity.

Authorized Send Common Access Card (CAC)/Personal Identity Verification (PIV)
Authorized Send Common Access Card (CAC)/Personal Identity Verification (PIV) is a secure, embedded solution for government agencies requiring CAC/ PIV authentication to distribute, validate, and secure documents. Authorized Send CAC/PIV, is a state-of-the art solution that utilizes a powerful two-factor authentication and integrates with your CAC/PIV server to validate credentials before a user can access the document distribution features of their Canon device.

Advanced Authentication Common Access Card (CAC) and Personal Identity Verification (PIV).
Advanced Authentication Common Access Card (CAC) and Personal Identity Verification (PIV) is an easy-to-use secure, two-factor embedded authentication solution to lock and unlock Canon devices. This serverless solution ensures that all device functions are locked down until users insert their government-issued CAC/PIV card into the card reader and enter their PIN. Only those authenticated individuals are granted access to the device.

Prevent unauthorized access to print devices
Why not be confident your MFP meets the same high security standards as other network devices? Practical login and sign-on features enable users to authenticate to their imageRUNNER print devices with unique ID/passwords just like they use on their PCs. Usage can always be tracked or restricted if needed.

Protect sensitive, confidential documents
Enable your staff to exchange information in a environment where sensitive documents can be tracked and well protected. The Canon solution helps you protect data as it travels from a PC to the print device, and can only be released for printing with a password. You can also prevent access, alterations or impersonation with document password protection.

Promote secure collaboration and productivity
Achieving the right level of security is a balancing act. Restrictions are needed to make sure no one gains unauthorized access to private, critical information, but it's also vital to maximize access to the tools and information people need to do their jobs productively. With the Canon solution, you can speed collaboration and productivity without compromising security.

Canon makes it easy for you to identify, evaluate and manage print costs.

Prevent wasteful print behaviors
With Canon solutions in place, you can help train users to adopt more cost-effective print behaviors company-wide. You can set pre-defined budgets that departments and users must follow, limit users' ability to print to higher-cost-per-page desktop color printers, and encourage printing to a shared, cost-efficient color MFP.

Monitor usage by department, project or client
Now you can track all output activity and gain much more control over color printing costs. Canon solutions give you the ability to schedule customized, automated print usage reports you can use to monitor charges and keep budgets in check.

Track and bill back internal and external print costs
Canon makes it easier than ever to collect reliable, accurate print costs that can be attributed and billed to the appropriate client, account, department, or project.

Help! My copies are coming out with black streaks!!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:26:51 +0000

One of the most common print quality issues with multifunction copiers are black streaks running through the page. This occurs because debris gets on the scanner glass, the CVT glass or the white plastic mylars that protect the glass. When the scanner flashes to copy the image, any debris on the glass blocks the light from hitting the paper. This results in a dark colored line moving through the copy.

The easiest way to resolve this is to clean the scanner glass, CVT glass, and the white mylar covers. Windex and a lint free cloth works wonderfully, though water and a lint free cloth will work fine as well.

Lift the Duplex Automatic Document Feeder (DADF) to access the CVT Glass area. The CVT Glass is located to the left of the Document Glass when facing the front of the copier.
Lightly dampen a soft, lint-free cloth with Xerox Lens and Mirror Cleaner, or an appropriate glass cleaner. Do not apply cleaner directly onto the glass.
Wipe the CVT Glass areas clean, using the dampened lint-free cloth. Inspect the CVT Glass to make sure that all spots and marks have been removed.
Wipe away any residue with a clean, dry cloth or paper towel.
Clean the Upper Baffle on the DADF with the dampened cloth. Inspect the Upper Baffle to make sure that all spots and marks have been removed.
Wipe away any residue with a clean, dry cloth.
Lower the DADF. Run your original job back through the DADF to make sure the cleaning process has resolved the lines and streaking problem.

To prevent reoccurences, be careful of running originals with white out on them, avoid copying originals with toner dust falling off of it, and keep foreign objects away from the glass and top feeder assembly. In the case of white out and foreign objects, repairs may not be covered under a service contract but billed as misuse and abuse of the equipment.

Introducing the ColorQube 8570 and 8870

sadmin@xerographicsupply.com (Lou Cappozzoli) — Mon, 31 Jan 2011 09:36:02 +0000

Xerox recently introduced its new line of ColorQube color printers. The ColorQubes use Xerox’s solid ink technology instead of laser or LED. The ColorQube 8570 is the replacement printer for the Phaser 8560, and the ColorQube 8870 is the replacement printer for the Phaser 8560.

The major difference between the two machines is the pricing. The ColorQube 8570 starts at $899 but the cost of the solid ink sticks is higher. The ColorQube 8870 starts at $2499 but the cost of the ink itself is much cheaper. Broken down, the 8570 prints color at 10.22 cents per color print, and black prints at 1.74 per black and white print. The 8870 prints either color or black and white at an astounding 1.55 cents per print.

The ColorQube 8570 comes in 3 configurations. The ColorQube 8570N is the basic network model that starts out with a standard 625 paper capacity (expandable to 2,200 sheets) and allows printing single sided only. The 8570DN configuration is similar to the N configuration but allows the ability to print on both sides of a sheet of paper. The 8570DT adds an additional 525 sheet paper tray to the DN configuration to expand your starting paper capacity to 1150 sheets. All the configurations share the ability to print up to 40 pages per minute and feature a maximum paper size of 8 ½ x 14 inches.

The ColorQube 8870 has only one duplex/network (DN) configuration. Very similar to the 8570DN except that the machine has different electronics, and printhead to handle the lower cost ink. Otherwise, the speed and paper capacity are all the same as the 8570DN.

Both machines are touted as “green”. Due to the nature of the solid ink cubes, the machine is supposed to generate 90% less waste than similar laser printers, and have a 30% less carbon footprint over its lifespan compared to laser printers.

Introducing the new Sharp MXM753!

sadmin@xerographicsupply.com (Lou Cappozzoli) — Thu, 08 Jul 2010 13:05:25 +0000

Introducing the new Sharp MXM753!

Sharp's latest multifunctional copier continues the trend of state of the art technology combined with extreme ease of use for both the end user and IT department.

The machine is designed to increase your workflow efficiency while still producting exceptional quality images and documents. This new high speed monochrome system from Sharp also features a high resolution color touch screen display with a full graphical navigation menu along with a full size retractable keyboard to simplify and speed up data entry at the MXM753 itself.

The machine controller is a powerful true multitasker, allowing users to save time and money while producing their professional documents in house-giving them amazing image quality that is also economical.

More impressively, the machine comes with the Sharp OSA developement platform. This platform allows easy integration with network applications.

Finally the machine safeguards the confidentiality of your products and your clients using built in features to control how and where your data is saved or deleted.

Xerox Phaser 8500/8550/8560 09,035.43-09,038.43 error codes

sadmin@xerographicsupply.com (Lou Cappozzoli) — Wed, 04 Jan 2012 09:27:06 +0000

Errors 09,035.43, 09,036.43,09,037.43, 09,038.43

This error code indicates the ink count sensor flag is stuck after melting 2.5 sticks of ink. Only the string of numbers up to the colon is needed to diagnose the code, everything after the colon is your printer's meter reading and not needed. The 09 refers to the system having the issue (inkloader) and the 03x refers to the color having the problem ( where x=5 for cyan, 6 for magenta, 7 for yellow, and 8 for black).

Anyone who has run into this error on the Xerox Phaser solid ink printer knows how annoying it can be. Even moreso when the technician gets on-site removes a broken ink stick and fiddles with the control panel for a few minutes and you're back up and running, albeit with a healthy hit to the wallet.

So how can you avoid having the issue?

Don't fill the ink completely full. If you try and cram the inkloader full of ink, you take the chance of placing too much pressure on the bottom cube (the one that rests against the ink heaters) and either breaking the cube which can cause the error, or worse, breaking the heater (which results in the replacement of the entire inkloader assembly). The ink is sold in a nifty 3 pack, which is all I would recommend placing inside the inkloader.

Don't place a broken or cracked ink stick inside the inkloader. Not only will it be difficult to remove if needed, the broken half may have a jagged edge that will not slide all the way down, causing the error code to pop up for that color.

It's too late! The error is up. What do I do now?

All isn't lost yet, there are one or two things you can do before needing to call a service technician. All you have to do is take a look at what to avoid to begin troubleshooting the problem yourself.

First you want to remove as much ink as possible from the inkloader if it is too full, then try powering the machine off and then on. If it comes to ready the problem is solved. If not you then want to see if any of the ink left at the heaters is cracked. This is extremely difficult as it is usually melted to the heater, not to mention really hard to reach. Try again to power off and on to see if it is cleared.

If not, there is one last thing you can do to try and fix the error without a technician. You'll want to head into service mode and clear the ISC fault in diagnostics (Ink Stick Count). This will temporarily clear the error. Power off and back on and if the issue is gone, then you're good to go. If not, it is time to call a technician out to look into replacing the inkloader or printhead (rare).

Unfortunately I'm not allowed to tell you how to get into service mode, but a quick Google search should pull that information up for you just fine. Hope this was useful to someone, and please comment if you'd like to see more posts of a similiar nature on the blog!

Hope everyone has a great day!