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NOTE: To obtain a new Control Panel, contact support. 1-800-835-6100 (US & Canada)
There's also a video showing the replacement here: http://www.office.xerox.com/userdoc/P6300_6350/6300_6350_Web/videos/controlpanel_installation.html
Occasionally on Phaser 7700's the machine will start reporting error messages is what appears to be a random fashion. If you're receiving an error 10 code, or the machine is reporting all drums and/or all toners and/or all trays are missing, then the likely cause is an interlock switch not being pressed in all the way.
When the interlock switch is not in correctly, it will cause a break in a circuit. This circuit controls whether the machine can recognize the drums, toners, trays as being there or not. The machine will randomly flash those errors as diagnostics keep trying to determine what the issue is.
Fortunately the first step in resolving this issue is easy to do and normally resolves the problem. If these fail to resolve the issue, then a technician will likely be needed to troubleshoot the circuit, power supply, and/or boards. Most of the time though the issue lies with a door not being closed firmly or one of the interlock switches being broken off or bent to the point it doesn't fit in the slot correctly.
You may have been recently visited by a salesperson who wanted to talk to you about managed print services. What exactly is managed print services? Why is it important?
Managed print services is basically a way to keep track of all your office equipment devices and calculate what you're spending as a result of using those devices. This can be done by your IT staff, but mostly refers to a vendor supplying you with the machines, all parts and labor, and all your supplies (in most cases paper is not included).
Managed print services is important because one of the largest untraced costs for a business is the use of their office equipment. Supply costs, service costs, and electricity can all eat into your budget. If you're using several different manufacturer's devices, calculating those costs can be difficult.
The main selling point of managed print services is to reduce your overall cost of operation while being able to pull reports showing what exactly the cost of operating your devices are. Between the use of software and the terms of your agreement, you can easily calculate and plan for major in house printing projects.
Most contracts will have a base rate plus additional costs for each print (color and black and white will normally have separate rates, though Xerox has come out with copiers that promote the cost of color as the same as black and white.) These rates will typically cover your toners, staples, and any maintenance needed on the machine, so once you have those rates you can determine what your prints actually cost you. If you are being charged a penny per print, a 5000 page print job will cost you $50 + whatever your base rate is. You don't have to worry about paying for the toners you're running out of, or for the service call if the machine jams during your job. To top it off, your accounting departments lives will be easier because now they're dealing with one invoice from one company showing your operating costs. Quick and simple.
Service is also simplified under these plans. Again, because you're dealing with one dealer, you don't have to keep track of different manufacturers support lines. Contracts normally gives guidelines on tech response times. When under contract, most service departments give their contract clients preferred service call status. This means that contract clients have priority over billable customers, or customers sent by the manufacturer directly. This is a big cost saver because you have less down time. Less down time means more productivity for your company.
We offer all inclusive contracts on almost all our machines because of the cost savings. So if a salesperson comes to your door wanting to talk about managed print services, listen. Have them show you how it saves you money. If you have a general idea of your current print costs, ask them to show you how much money you save from going with them.
A common issue on the Xerox ColorQube and Phaser solid ink printers is light stripes or streaks on your prints. This usually occurs due to a blocked jet in the printhead, though it can also be caused by something in the paper path scratching the print (I've seen this with staples), or air bubbles in the printhead. On rare occasions a mechanical issue can be at fault. Here are some steps to try and clear the issue before calling a technician out. This can also clear light stripe or light streak issues on the Phaser 8500, 8550, and 8560.
NOTE: Print a Configuration Page to make sure the printer is set for 'Enhanced' print quality mode, in the Postscript section. If necessary, modify the print quality mode to 'Enhanced' using the Control Panel.
To print the troubleshooting print quality pages:
To clean the printhead using the basic eliminate light stripes procedure:
Jet Substitution mode provides a solution for print quality problems when weak, missing, or discolored jets are not recoverable by cleaning the printhead. Jet Substitution mode can be enabled to substitute adjacent jets to print in the area that is normally covered by the problem jet. Make sure to go through the printhead cleaning procedure before substituting any jets.
NOTE: Any jets that have been substituted will remain substituted until Jet Substitution mode has been disabled.
Jet substitution requires the presence of any numerically adjacent, functional jet to replace the weak, missing, or discolored jet. For example, if Cyan jet 2 is missing, Cyan jet 1 or Cyan jet 3 can be substituted for Cyan jet 2 (assuming jet 1 or 3 is not weak or missing).
Jet Substitution mode will not correct situations where there are three or more consecutively numbered jets that are weak or missing. For example, if Cyan jet 1, 2, and 3 are all weak or missing, as shown in the image below, Jet Substitution Mode can not be used.
NOTE: When a jet is being substituted, a black dot will be displayed next to its jet number as shown with Cyan jet 1 in the image below. Jet Substitution will only be used when printing from a workstation. Jet Substitution will not be used when printing the Light Stripes Test page.
A Service Mode key will be displayed at the bottom of the Light Stripes Test page. The Service Mode key summarizes the number of substituted jets for each color, for example, C:1, M:0, Y:0, K:0.
To enable the Jet Substitution mode:
To disable the Jet Substitution mode:
If these steps fail to resolve your issue, you will likely need a technician to come out and check the purge system, wiper system, and printhead.
Today we're adding our first comparison analysis of two color printers. The first is the HP Color LaserJet CP4025DN. The second is the Xerox ColorQube 8570DN. Check out how these 2 printers stack up against each other.
So the ColorQube 8570DN looks to be slightly faster, with more input capability at about half the price of the CP4025DN.
Could your organization be a victim of an office supply scam? If you don't have adequate purchasing controls, probably so. Businesses, churches, and fraternal and charitable organizations are being bilked out of millions of dollars by bogus office supply firms. You can protect yourself by learning to recognize the scams and understanding your rights.
The typical office supply scam involves goods or services that you routinely order: copier paper, toner and maintenance supplies, equipment maintenance contracts, or classified advertising. When fraudulent telemarketers call, they often lie to get you to pay for items you didn't order, or to get you to pay more than you agreed to. How? The caller may falsely claim to be your "regular supplier" or to tell you that the offer is "special" or "good for a limited time only." Con artists take advantage of holes in your organization's purchasing procedures or of unsuspecting employees who may not be aware of office practices. What's worse, the office supplies peddled by these bogus firms often are overpriced and of poor quality; the services usually are worthless.
Office supply scam artists generally use three ways to take your money — the phony-invoice, the pretender, and the gift-horse.
Phony-invoice Scams The goal of the phony-invoice scam is to get the name and address of an employee so your organization can be shipped and billed for unordered goods or services. The invoice includes the employee's name as the "authorized" buyer. Scam operators use various ploys to get an employee's name: They may call asking for help completing an order, claiming that "the accounting department lost the name of the person we should send these supplies to," or they may ask for the name of the person in charge of your Yellow Pages advertising.
Once the con artist has an employee's name and address, he'll ship the unordered merchandise. The phony invoice arrives a week or so after — for two reasons: First, the inflated price — as much as 10 times what you'd pay for the same goods from a legitimate supplier — is less obvious if the invoice arrives after the merchandise has been received and stocked. Second, the chances are good that you've used the merchandise before the invoice arrives. Many organizations mistakenly believe that they must return unordered merchandise or pay for unordered merchandise if they've used it.
A twist on this approach may have the fraudulent seller timing a phony invoice to match your purchase of legitimate services from another vendor. For example, the seller sends you a bill for unordered classified advertising soon after your ad runs in a legitimate publication. The scam operator hopes you'll be confused and pay his bill instead of, or in addition to, the one from the legitimate company.
In the pretender scam, the caller may pretend to be your regular or previous supplier, a replacement, or an "authorized" supplier. By convincing you that the goods or services and prices offered are the same as before, the caller hopes you won't bring up prices, quantities, and brands. Even if you do, the seller may try to brush you off by saying, "We've supplied you in the past, but it's been a while," or "The price is the same as last time." If you insist on a price quote, the seller may give a price that sounds reasonable for one carton but is actually for a single unit, such as "$19.95 in a carton of 10." Translation: the carton price is 10 times $19.95 — or $199.50.
In one variation on this scam, the caller misrepresents the quality, quantity, type, price, or brand name. For example, the ribbons for your IBM typewriters may not be IBM brand ribbons, or the toner for your Xerox copier may not be Xerox brand toner. Some scam artists try to duplicate brand name packaging; others sell half a carton of merchandise at the full-carton price. Similarly, sellers of Yellow Pages advertising may actually represent fly-by-night outfits that distribute few, if any, telephone directories.
In another twist, the caller uses high pressure tactics to rush your purchase decision and dodge questions about price, quantity and brand names. The seller may falsely claim that prices are going up soon, someone was forced out of business, a warehouse is overstocked, or a limited inventory of government surplus is available. Or that a computer glitch delayed notification of a price increase, but, as a courtesy, an order has been reserved for you at the "regular" or "old" price.
Or, the seller may misrepresent the purpose of the call, saying that he's calling to send you a promotional item such as a cordless screwdriver, free samples, or a catalog so you'll "think of him next time you order." Or the seller may claim that he's conducting a survey of office equipment or updating company records, leading you to believe that he's the regular or previous supplier. Before hanging up, the caller may mention — in passing — actual merchandise. "I'll send that screwdriver to you right away ... and while I'm at it, I'll throw in a few deodorant blocks." Soon, a shipment arrives, followed by the bill.
The gift-horse scam tries to create mistrust within an organization. The scheme starts when the caller tricks an employee into accepting a gift — a free promotional item — with a passing reference to merchandise or services. You receive overpriced unordered merchandise, followed by an invoice with the employee's name. When the organization questions the employee, the fraudulent seller is betting that the employee will be nervous about the gift when he denies placing the order. The hope is that the organization will doubt the employee. When this scheme works, the organization believes that the employee blundered into ordering something that must be paid for.
Scam artists spend significant time and energy on collection efforts. They send as many invoices as it takes to get your money. Invoices often are stamped "Past Due." In extreme cases, they'll resort to real or bogus collection agencies and threats of legal action.
An organization that pays for unordered goods or services also may be targeted for additional scams. This practice is called "reloading." For example, the seller may send a second shipment of "back ordered" merchandise and another bill, or bills for service upgrades. Additional invoices follow as long as you continue to pay. The con artist also may sell your organization's name to other scam operators, or move to another bogus operation and target you with a new scheme.
When organizations complain that they didn't order the merchandise or services or that the price is too high, the scam seller reacts in some predictable ways:
You can protect your organization from paying for unordered goods and services. Here's how:
1. Know your rights. If you receive supplies or bills for services you didn't order, don't pay, and don't return the unordered merchandise. You may treat unordered merchandise as a gift. By law, it's illegal for a seller to send you bills or dunning notices for unordered merchandise, or ask you to return it — even if the seller offers to pay for shipping. Further, if the seller sends you items that differ from your order in brand name, type, quantity, size, or quality — without your prior express agreement — you may treat the substitutions as unordered merchandise. Unordered services are treated the same way. However, first consider the possibility that the seller made an honest mistake.
The FTC's Telemarketing Sales Rule offers additional protections in business-to-business sales of non-durable office or cleaning supplies and most sales of goods or services to individuals, groups, or associations. The Rule requires telemarketers to tell you it's a sales call — and who's doing the selling — before they make their pitch. They must tell you the total cost of the products or services they're offering, any restrictions on getting or using them, and that a sale is final or non-refundable before you pay. It's illegal for telemarketers to misrepresent any information, including facts about the goods or services being offered.
2. Assign designated buyers and document your purchases. For each order, the designated employee should issue a purchase order — electronic or written — to the supplier with an authorized signature and a purchase order number. The order form should instruct the supplier to note the purchase order number on the invoice and bill of lading. The buyer should send a copy of every purchase order to your accounts payable department. Keep blank order forms secure.
3. Check your documentation before paying bills. When merchandise arrives, the receiving employee should verify that it matches the shipper's bill of lading — paying special attention to brands and quantity — and your purchase order. Refuse merchandise that doesn't. If everything's in order, the employee should send a copy of the bill of lading to your accounts payable department. Bills for services should be reconciled the same way. A supplier should not be paid unless the invoice has the correct purchase order number and the information on the invoice, the purchase order and the bill of lading match.
4. Train your staff. Train everyone in how to respond to telemarketers. Advise employees who are not authorized to order supplies and services to say, "I'm not authorized to place orders. If you want to sell us something, you must speak to ______________ and get a purchase order."
Buy from people you know and trust. Authorized employees should be skeptical of "cold" or unsolicited calls and feel comfortable saying "no" to high pressure sales tactics. Legitimate companies don't pressure you to make a snap decision. Finally, consider asking new suppliers to send a catalog first.
Report office supply scams to the Federal Trade Commission, your state Attorney General, local consumer protection office, or Better Business Bureau. In addition, you may want to share your experiences with other businesses to help them avoid a rip-off.
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
The National Small Business Ombudsman and 10 Regional Fairness Boards collect comments from small businesses about federal compliance and enforcement activities. Each year, the Ombudsman evaluates the conduct of these activities and rates each agency's responsiveness to small businesses. Small businesses can comment to the Ombudsman without fear of reprisal. To comment, call toll-free 1-888-REGFAIR (1-888-734-3247) or go to www.sba.gov/ombudsman.
March 2000
Just before Christmas I had a Xerox customer with a Phaser 8560MFP call me about a RAM error on his display for his copier. Unfortunately there is only 2 things the customer can do to try and resolve this issue. The customer had no luck with his first step of uninstalling and reinstalling the RAM, and I had to give him the bad news and a quote on 2 new RAM sticks. He got back with me this morning with some good news. He found 2 sticks at a very reasonable price online and replaced them himself to resolve the error and get back up and printing.
The internet has a lot of places online where you can find helpful and friendly technicians that don't mind giving you advice if you're not in an immediate need of your machine. Don't be afraid to do a little research, it can save you quite a bit of money in the long run.
CAUTION: Circuit boards and modules are electrostatic discharge (ESD)-sensitive components. These components are designed to be protected from damage due to ESD during normal operation; however, proper static control precautions should be followed to prevent damage while handling these components.
CAUTION: To prevent erratic behavior, such as the machine hanging (freezing up) or powering off and on, verify the following when reseating the memory modules.
To reseat the memory module(s):
CAUTION: To prevent erratic behavior, such as the machine hanging (freezing up) or powering off and on, make sure to follow these guidelines when installing memory modules:
To replace the RAM (memory) module(s):
Happy New Year everyone! Over the almost 3 years we've had the site active, we've listened to suggestions on how to improve things so all of you could find products you wanted and shop quicker. We're limited on the amount of programming we can interface with our webhost's server which really limited how to display the products and information you wanted quickly and easily. To get around this we've opened a new site at https://xerographicsupplies.isconnect.com/isc/Welcome.do. The new site will focus mainly on just supply ordering. The new site features an enhanced search function that will allow you to find supplies for your machine in less clicks, a way to save favorite items to make reordering easier, and a way to see a compatible toner side by side with the manufacturer's toner so you can compare pricing. Please fill free to check it out by clicking on the supplies link on our left hand navigation menu.
We have no plans to close this site though it will be going through changes as well. We'll be upgrading the copiers and printers so you can build the machine to your tastes all on one page without needing to click or scroll numerous times to find the features you want (you can do a quick test by entering 8570TEST in the search bar). We'll be moving most of our service manuals to digital downloads so you don't have to wait for us to upload it and send you a link. We'll also be focusing on service related issues, industry news, success stories of customers, customer reviews on products. You'll still be able to purchase machines and accessories through this site, as well as supplies only for current manufacturer models from Xerox, Sharp, and Canon.
We have recently become Canon dealers and are excited to bring their products to our customers. 2 years ago we added Sharp to our lineup, which allowed us to bring you copiers that from a manufacturer that was adapting to current office environment needs by adding features like a full extractable keyboard to make scanning and such quicker, and adding a full color touch screen that makes navigating complex menus easy. From all that I've seen of the Canon machines, they will offer similar technology, and even better pricing which we will be passing on to you.
Our Xerox printers business still is going strong with the addition of the ColorQube products. We've quite a lot of them out in the field and all are operating fantastically. Service calls are not even at the minimum expected for them so far.
Xerox's EConcierge program also seems to be very popular. This program basically gives free service in exchange for paying Xerox pricing for supplies and ordering those supplies through Xerox's Supply Assistant software. Great deal if you're already purchasing Xerox supplies at regular price, or if paying the regular pricing offsets the cost you would've spent on service calls and/or a service contract anyway.
Xerox is continuing it's trade in rebate program. Trading in your old printer towards the purchase of a new one can result in a main in rebate of up to $1800.
Kip seems to be going strong with the Kip 700. The machine packs quite a bang for the buck with the most current technologies at an affordable price.
Keep checking back for more information, specials, service tips and more from your friends at Xerographic Supply & Equipment!
For working professionals on the go, now there's a free solution that makes it fast and easy to print back from your Apple or Android mobile device to the printer connected to your office or home computer. It's called Xerox PrintBack.
What is PrintBack?
PrintBack takes the capabilities of the printer you already use, and extends them beyond your computer and brings them to your iOS- or Android-based mobile device. When you're working offsite or away from your desk and receive an important document via your mobile device, simply use PrintBack to print it with your default printer back at your office or desk. Then, the document can be shared with colleagues or picked-up upon your return.
• Print what you need. PrintBack is the perfect solution for printing the documents business professionals use most, including Word, Excel, PowerPoint and Mac iWork files*, plus PDFs, photos and clipboard content.
• Uncompromised print quality. PrintBack prints to your default printer via your computer, so you get the same excellent print quality you expect when printing at your desk.
• Nothing to buy, nothing to upgrade. PrintBack works with the computer and printer you already use, regardless of make, model and connection type.
How to get started using Xerox PrintBack
For users of iOS- or Android-based mobile devices, taking advantage of PrintBack's benefits is as easy as one, two, three:
1. Install the free PrintBack print agent. From the computer that's connected to your default printer, download the free PrintBack print agent available at www.xerox.com/DownloadPrintBack.
2. Register for Dropbox (Xerox-recommended and available at www.dropbox.com). You can also use one of a select set of free webbased email services including Gmail, Hotmail, MSN, Yahoo! and AOL.
3. Install the free PrintBack print application. From your iOS- or Androidbased mobile device, visit the App Store or Android Market and download the PrintBack app.
PrintBack's multiple printing options
Among PrintBack's many noteworthy features is the flexibility to select the ways in which you capture, save and send print jobs back to your default printer:
• Print from viewed documents or photos with the “share” or “open with” button
• Select photos (and documents on Android) in the PrintBack application
• Use “Photo Shoot” mode to print newly taken photos
• Print from Clipboard (for email and Web pages)
• Use the “Hold Print” feature to hold print jobs at your computer until you return to release them, keeping sensitive documents from sitting in your printer's output tray
We've had this site running nearly 3 full years now and after feedback and our own personal experiences with maintaining and running the site on this host, we've decided to open a brand new website specifically catered to just ordering office equipment supplies. The new site allows us more access to coding the way we want. This will allow us to customize the search experience to allow customers to quickly find their supplies. We've also set it up so you can view compatibles for your device right next to the manufacturer's supplies so you can compare savings. Once you've signed up, you can add items to your favorites, save and reorder past orders. We hope to have the site integrated with our warehouses to show real time inventory status as well as some other changes that should decrease the amount of time it takes to find and place an order.
We will be keeping this site up and running as well. Mainly we will be focusing on current office equipment, supplies for the current office equipment, and our Kip toners and drums. The blog, program information, specials from the manufacturers and much of the rest of the site will remain unchanged.
We had hoped to have the new site up and running already but the big storm in the Northeast put our developer down for a little while. We're pushing towards a December 1st start date for the new site, but will keep this updated once we know more.
