Happy New Year everyone! Over the almost 3 years we've had the site active, we've listened to suggestions on how to improve things so all of you could find products you wanted and shop quicker. We're limited on the amount of programming we can interface with our webhost's server which really limited how to display the products and information you wanted quickly and easily. To get around this we've opened a new site at https://xerographicsupplies.isconnect.com/isc/Welcome.do. The new site will focus mainly on just supply ordering. The new site features an enhanced search function that will allow you to find supplies for your machine in less clicks, a way to save favorite items to make reordering easier, and a way to see a compatible toner side by side with the manufacturer's toner so you can compare pricing. Please fill free to check it out by clicking on the supplies link on our left hand navigation menu.

We have no plans to close this site though it will be going through changes as well. We'll be upgrading the copiers and printers so you can build the machine to your tastes all on one page without needing to click or scroll numerous times to find the features you want (you can do a quick test by entering 8570TEST in the search bar). We'll be moving most of our service manuals to digital downloads so you don't have to wait for us to upload it and send you a link. We'll also be focusing on service related issues, industry news, success stories of customers, customer reviews on products. You'll still be able to purchase machines and accessories through this site, as well as supplies only for current manufacturer models from Xerox, Sharp, and Canon.

We have recently become Canon dealers and are excited to bring their products to our customers. 2 years ago we added Sharp to our lineup, which allowed us to bring you copiers that from a manufacturer that was adapting to current office environment needs by adding features like a full extractable keyboard to make scanning and such quicker, and adding a full color touch screen that makes navigating complex menus easy. From all that I've seen of the Canon machines, they will offer similar technology, and even better pricing which we will be passing on to you.

Our Xerox printers business still is going strong with the addition of the ColorQube products. We've quite a lot of them out in the field and all are operating fantastically. Service calls are not even at the minimum expected for them so far.

Xerox's EConcierge program also seems to be very popular. This program basically gives free service in exchange for paying Xerox pricing for supplies and ordering those supplies through Xerox's Supply Assistant software. Great deal if you're already purchasing Xerox supplies at regular price, or if paying the regular pricing offsets the cost you would've spent on service calls and/or a service contract anyway.

Xerox is continuing it's trade in rebate program. Trading in your old printer towards the purchase of a new one can result in a main in rebate of up to $1800.

Kip seems to be going strong with the Kip 700. The machine packs quite a bang for the buck with the most current technologies at an affordable price.

Keep checking back for more information, specials, service tips and more from your friends at Xerographic Supply & Equipment!

For working professionals on the go, now there’s a free solution that makes it fast and easy to print back from your Apple or Android mobile device to the printer connected to your office or home computer. It’s called Xerox PrintBack.

What is PrintBack?

PrintBack takes the capabilities of the printer you already use, and extends them beyond your computer and brings them to your iOS- or Android-based mobile device. When you’re working offsite or away from your desk and receive an important document via your mobile device, simply use PrintBack to print it with your default printer back at your office or desk. Then, the document can be shared with colleagues or picked-up upon your return.

• Print what you need. PrintBack is the perfect solution for printing the documents business professionals use most, including Word, Excel, PowerPoint and Mac iWork files*, plus PDFs, photos and clipboard content.

• Uncompromised print quality. PrintBack prints to your default printer via your computer, so you get the same excellent print
quality you expect when printing at your desk.

• Nothing to buy, nothing to upgrade. PrintBack works with the computer and printer you already use, regardless of make, model
and connection type.

How to get started using Xerox PrintBack

For users of iOS- or Android-based mobile devices, taking advantage of PrintBack’s benefits is as easy as one, two, three:

1. Install the free PrintBack print agent. From the computer that’s connected to your default printer, download the free PrintBack print agent available at www.xerox.com/DownloadPrintBack.

2. Register for Dropbox (Xerox-recommended and available at www.dropbox.com). You can also use one of a select set of free webbased email services including Gmail, Hotmail, MSN, Yahoo! and AOL.

3. Install the free PrintBack print application. From your iOS- or Androidbased mobile device, visit the App Store or Android Market and download the PrintBack app.

PrintBack’s multiple printing options

Among PrintBack’s many noteworthy features is the flexibility to select the ways in which you capture, save and send print jobs back to your default printer:

• Print from viewed documents or photos with the “share” or “open with” button

• Select photos (and documents on Android) in the PrintBack application

• Use “Photo Shoot” mode to print newly taken photos

• Print from Clipboard (for email and Web pages)

• Use the “Hold Print” feature to hold print jobs at your computer until you return to release them, keeping sensitive documents from sitting in your printer’s output tray

We've had this site running nearly 3 full years now and after feedback and our own personal experiences with maintaining and running the site on this host, we've decided to open a brand new website specifically catered to just ordering office equipment supplies. The new site allows us more access to coding the way we want. This will allow us to customize the search experience to allow customers to quickly find their supplies. We've also set it up so you can view compatibles for your device right next to the manufacturer's supplies so you can compare savings. Once you've signed up, you can add items to your favorites, save and reorder past orders. We hope to have the site integrated with our warehouses to show real time inventory status as well as some other changes that should decrease the amount of time it takes to find and place an order.

We will be keeping this site up and running as well. Mainly we will be focusing on current office equipment, supplies for the current office equipment, and our Kip toners and drums.  The blog, program information, specials from the manufacturers and much of the rest of the site will remain unchanged.

We had hoped to have the new site up and running already but the big storm in the Northeast put our developer down for a little while. We're pushing towards a December 1st start date for the new site, but will keep this updated once we know more.

As we wind down another year, Xerographic Supply & Equipment has made another move to bring superior office equipment to our customers at the lowest cost we can.  Two years ago we brought Sharp's latest copier line to our corporation, reducing color printing costs and increasing productivity for many new customers. As of Monday, we are now Canon dealers as well. This will allow us to give all our partners better pricing, newer features, and more options when purchasing their new office equipment.

One of the most common print quality issues with multifunction copiers are black streaks running through the page. This occurs because debris gets on the scanner glass, the CVT glass or the white plastic mylars that protect the glass. When the scanner flashes to copy the image, any debris on the glass blocks the light from hitting the paper. This results in a dark colored line moving through the copy.

The easiest way to resolve this is to clean the scanner glass, CVT glass, and the white mylar covers. Windex and a lint free cloth works wonderfully, though water and a lint free cloth will work fine as well.

1. Lift the Duplex Automatic Document Feeder (DADF) to access the CVT Glass area. The CVT Glass is located to the left of the Document Glass when facing the front of the copier.
   
   
    
2. Lightly dampen a soft, lint-free cloth with Xerox Lens and Mirror Cleaner, or an appropriate glass cleaner. Do not apply cleaner directly onto the glass.
3. Wipe the CVT Glass areas clean, using the dampened lint-free cloth. Inspect the CVT Glass to make sure that all spots and marks have been removed.
4. Wipe away any residue with a clean, dry cloth or paper towel.
5. Clean the Upper Baffle on the DADF with the dampened cloth. Inspect the Upper Baffle to make sure that all spots and marks have been removed.
   
   
    
6. Wipe away any residue with a clean, dry cloth.
7. Lower the DADF. Run your original job back through the DADF to make sure the cleaning process has resolved the lines and streaking problem.

To prevent reoccurences, be careful of running originals with white out on them, avoid copying originals with toner dust falling off of it, and keep foreign objects away from the glass and top feeder assembly. In the case of white out and foreign objects, repairs may not be covered under a service contract but billed as misuse and abuse of the equipment.

Xerox recently introduced its new line of ColorQube color printers. The ColorQubes use Xerox’s solid ink technology instead of laser or LED. The ColorQube 8570 is the replacement printer for the Phaser 8560, and the ColorQube 8870 is the replacement printer for the Phaser 8560.

The major difference between the two machines is the pricing. The ColorQube 8570 starts at $899 but the cost of the solid ink sticks is higher. The ColorQube 8870 starts at $2499 but the cost of the ink itself is much cheaper. Broken down, the 8570 prints color at 10.22 cents per color print, and black prints at 1.74 per black and white print. The 8870 prints either color or black and white at an astounding 1.55 cents per print.

The ColorQube 8570 comes in 3 configurations. The ColorQube 8570N is the basic network model that starts out with a standard 625 paper capacity (expandable to 2,200 sheets) and allows printing single sided only. The 8570DN configuration is similar to the N configuration but allows the ability to print on both sides of a sheet of paper. The 8570DT adds an additional 525 sheet paper tray to the DN configuration to expand your starting paper capacity to 1150 sheets. All the configurations share the ability to print up to 40 pages per minute and feature a maximum paper size of 8 ½ x 14 inches.

The ColorQube 8870 has only one duplex/network (DN) configuration. Very similar to the 8570DN except that the machine has different electronics, and printhead to handle the lower cost ink. Otherwise, the speed and paper capacity are all the same as the 8570DN.

Both machines are touted as “green”.  Due to the nature of the solid ink cubes, the machine is supposed to generate 90% less waste than similar laser printers, and have a 30% less carbon footprint over its lifespan compared to laser printers.

Introducing the new Sharp MXM753!

Sharp's latest multifunctional copier continues the trend of state of the art technology combined with extreme ease of use for both the end user and IT department.

The machine is designed to increase your workflow efficiency while still producting exceptional quality images and documents. This new high speed monochrome system from Sharp also features a high resolution color touch screen display with a full graphical navigation menu along with a full size retractable keyboard to simplify and speed up data entry at the MXM753 itself.

The machine controller is a powerful true multitasker, allowing users to save time and money while producing their professional documents in house-giving them amazing image quality that is also economical.

More impressively, the machine comes with the Sharp OSA developement platform. This platform allows easy integration with network applications.

Finally the machine safeguards the confidentiality of your products and your clients using built in features to control how and where your data is saved or deleted.

Errors 09,035.43, 09,036.43,09,037.43, 09,038.43

This error code indicates the ink count sensor flag is stuck after melting 2.5 sticks of ink. Only the string of numbers up to the colon is needed to diagnose the code, everything after the colon is your printer's meter reading and not needed. The 09 refers to the system having the issue (inkloader) and the 03x refers to the color having the problem ( where x=5 for cyan, 6 for magenta, 7 for yellow, and 8 for black).

Anyone who has run into this error on the Xerox Phaser solid ink printer knows how annoying it can be. Even moreso when the technician gets on-site removes a broken ink stick and fiddles with the control panel for a few minutes and you're back up and running, albeit with a healthy hit to the wallet.

So how can you avoid having the issue?

Don't fill the ink completely full. If you try and cram the inkloader full of ink, you take the chance of placing too much pressure on the bottom cube (the one that rests against the ink heaters) and either breaking the cube which can cause the error, or worse, breaking the heater (which results in the replacement of the entire inkloader assembly). The ink is sold in a nifty 3 pack, which is all I would recommend placing inside the inkloader.

Don't place a broken or cracked ink stick inside the inkloader. Not only will it be difficult to remove if needed, the broken half may have a jagged edge that will not slide all the way down, causing the error code to pop up for that color.

It's too late! The error is up. What do I do now? 

All isn't lost yet, there are one or two things you can do before needing to call a service technician. All you have to do is take a look at what to avoid to begin troubleshooting the problem yourself.

First you want to remove as much ink as possible from the inkloader if it is too full, then try powering the machine off and then on. If it comes to ready the problem is solved. If not you then want to see if any of the ink left at the heaters is cracked. This is extremely difficult as it is usually melted to the heater, not to mention really hard to reach. Try again to power off and on to see if it is cleared.

If not, there is one last thing you can do to try and fix the error without a technician. You'll want to head into service mode and clear the ISC fault in diagnostics (Ink Stick Count). This will temporarily clear the error. Power off and back on and if the issue is gone, then you're good to go. If not, it is time to call a technician out to look into replacing the inkloader or printhead (rare). 

Unfortunately I'm not allowed to tell you how to get into service mode, but a quick Google search should pull that information up for you just fine. Hope this was useful to someone, and please comment if you'd like to see more posts of a similiar nature on the blog! 

Hope everyone has a great day!