Solution : Clean the Printer and Paper Trays Feed Rollers

Performing regular maintenance on your Workcentre 6505 is essential to keeping it operating at its full potential. Like any other electronics, keeping it free of dust and dirt will increase the time between having to purchase newer equipment. Below are the steps on how to perform a cleaning of the laser lens for your Xerox 6505 copier. Also below are instructions on how to replace the drum (imaging unit cartridges), replace the fuser, and reset the fuser counter so your Workcentre 6505 will know the fuser has been replaced.

Cleaning the laser lens on your Workcentre 6505.

1. Open the door on the right side of the printer.
   
   
   
   
2. Grasp the maintenance kit (labeled A) from the maintenance kit slot and pull the kit completely out of the printer.
3. Insert a new maintenance kit and push the kit completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information.
4. Close the door.

WARNING: The Fuser and surrounding area may become hot during operation. Allow 30 minutes for the printer to cool before proceeding. To avoid injury, be careful while working in this area.

1. Power off the printer. 
   
   
    
2. Disconnect the power cord from the electrical outlet. Make sure to not skip this step. Even with the power turned off, electricity is still going to the machine. Always unplug your electronics before removing components.
3. Remove any paper from Paper Tray 1, and then close the tray. The tray is located on the right side of the printer.
   
   
    
4. Lift up the Right Side Door Latch and open the door.
   
   
    
5. Grasp both handles of the Fuser and pull it straight out of the printer.
   
   
   
   NOTE: To return the used Fuser Unit for recycling, follow the instructions included with the new unit. If the instructions or shipping label are not available, click on the [Recycling] link under the Additional Resources section of this window for additional information.
    
6. Remove the new Fuser from its packaging.
7. Grasp both handles of the new Fuser and push it into the printer.
8. Close the Right Side Door.
9. Connect the power cord into the electrical outlet, and then power on the printer.

One of the more common setup related questions we receive is, "How do I get my Workcentre 4260 on our network?" By following the instructions below, you can setup the Workcentre on your network using a static IP address.

NOTE: The following steps assume that the printer is operating correctly and is connected to an Ethernet network connection.

When the printer is powered on the first time after installation, it automatically uses DHCP to obtain its network configuration. In order to manually assign a static IP address, DHCP must first be disabled, and then the IP address, gateway address, subnet mask, and DNS Server address must be manually entered.

Before beginning, make sure to have the following information available. This information should be provided by a Network Administrator:

• IP address
• Gateway address
• Subnet Mask
• DNS Server address

Step 1: Disable DHCP

1. Press the [Log In / Out] button on the Control Panel.
2. Enter the password using the numeric keypad, and then select [Enter] on the Touch Screen.
   
   NOTE: The default password is "1111". It is recommended that the System Administrator change this password. For additional information, press the [Help] button on the Control Panel.
    
3. Press the [Machine Status] button on the Control Panel.
4. Select the [Tools] tab on the Touch Screen.
5. Select [Connectivity and Network Setup].
6. Select [Advanced].
7. Select [Network Setting].
8. Select [Network Setup].
9. Select [TCP/IP Options].
   
   NOTE: HTTP is enabled as an initial factory default.
    
10. Make sure HTTP indicates Enable. If not enabled, select [HTTP], select [Enable], and then select [Save].
11. Select [TCP/IP IPv4Setup].
12. Select the [Dynamic Addressing] button. By default, DHCP will be selected. Select [Disabled], and then select [Save]. DHCP will be disabled. The TCP/IP IPv4 Setup screen will be displayed.

Step 2: Configure the static IP address

13. Select [Name / Address].
14. To enter the IP address, select each octet field under the IP address header, before entering the numbers from the keypad.
15. Select the Host Name icon and enter the Host Name using the keyboard on the Touch Screen. The keyboard closely resembles a computer keyboard layout. This entry is case sensitive. Make sure to use upper and lower case letters (as needed) to agree with the Host Name.
    
    NOTE: To access more characters, select [123] on the Touch Screen.
     
16. Select [Save]. The TCP/IP IPv4 Setup screen will be displayed.
17. Select [Subnet and Gateway].
18. To enter the subnet mask, select each octet field under the Subnet address header, before entering the numbers from the keypad.
19. To enter the gateway mask, select each octet field under the IP Gateway address header, before entering the numbers from the keypad.
20. Select [Save] to accept the changes. The TCP/IP IPv4 Setup screen will be displayed.
21. Select [Close]. The broadcast address will be assigned automatically. The TCP/IP Options screen will be displayed.
    
    NOTE: TCP/IP-Line Printer is enabled as an initial factory default.
     
22. Make sure TCP/IP-Line Printer indicates Enable. If not enabled, select [TCP/IP-Line Printer] and then select [Enable].
    
    CAUTION: Modification of the port number at which the printer will accept LPR print jobs is allowed, however it is recommended that this be done using extreme caution. Most LPR spoolers are set to send print jobs to the default port of 515.
     
23. If required for a specific reason, the LPR port for the (TCP/IP-Line Printer) printer can be modified. Select the Port Number field, enter an alternate port number at the keypad, and then select [Save].
24. Select [HTTP] and make sure "Enabled" is displayed. If not enabled, select [Enable]. Select [Save]. The TCP/IP Options screen will be displayed.

Step 3: Configure DNS/DDNS

25. Select [TCP/IP IPv4 Setup].
26. Select [DNS Configuration].
    
    NOTE: This option will be grayed out if the TCP/IP protocol is not enabled.
     
27. Select the [Domain Name] button.
28. Select the [Clear Text] button on the Touch Screen keyboard to remove the default name before entering the new name.
29. Select [Save].
30. Select [Close].
31. Select [Preferred DNS Server].
32. To enter the server address, select each octet field under the DNS Server IP addressheader, before entering the numbers from the keypad.
33. If necessary, select [Alternate DNS Servers] and enter additional addresses, as required. 
    
    NOTE: If DHCP is enabled, the Alternate DNS server information is not available as a feature summary.
     
34. Select [Save].

Step 4 (Optional): Enable Dynamic DNS Registration

NOTE: If the DNS Server does not support dynamic updates, this feature does not need to be enabled. Continue with the final step to log out of the machine.

35. Select [Dynamic DNS Registration].
36. Select [Enable].
37. Select [Save].
38. Select [Close].
39. Press the [Log In / Out] button on the Control Panel, and then select [Confirm] to log out and close the Tools menu.

Whenever a Phaser 7760 gets a replace or low message 3 times in succession on certain supplies, it changes a value within the engine NVRAM and prevents further use of the Phaser 7760. Even replacing the supply that locked the printer down can occasionally still leave you unable to print. By following the instructions below, you can clear the Tech Rep Fault on your Phaser 7760 and start printing normally again.

NOTE: If certain consumable replace or fault messages occur three times successively, an Engine NVRAM value is then set preventing further printer use until the Clear TechRep Faults reset is performed from the printer's Control Panel.

To reset the TechRep Faults from the Control Panel:

1. Press the [Up] or [Down] arrow button on the Control Panel until 'Troubleshooting' is selected on the Display Screen, then press the [OK] button.
2. Press the [Up] or [Down] arrow button until 'Service Tools' is selected, then press the [OK] button.
3. Press the [Up] or [Down] arrow button until 'Reset TechRep Faults' is selected, then press the [OK] button. The message 'Reset TechRep faults and reset printer NOW' will be displayed.
4. Press the [OK] button to perform the reset.

1. Open the printer Front Cover.
   
   
    
2. Rotate the orange lever to the left.
   
   
    
3. Pull the Drum Cartridge Cover down until it clicks into the open position.
   
   
    
4. Each of the four printheads has its own lens cleaner tool. Slowly pull the printhead lens cleaner out until the three dots are visible.
   
   
   
   NOTE: The printhead lens cleaner does not detach from the printer.
    
5. Slowly push the printhead lens cleaner tool back into the printhead until it stops.
   
   
    
6. Repeat steps 4 and 5 for each printhead.
7. Close the Drum Cartridge Cover.
   
   
    
8. Rotate the orange lever to the right, to return the lever to the locked position.
   
   
    
9. Close the printer Front Cover.

This error pops up when the printhead in your printer cannot move back to its printing position. The printer relies on several components moving in sequence to be able to print. Any one of these components not moving or breaking will cause a 07,010.43 error code.

Without the service manual it is best to go ahead and call a technician out to try and resolve the issue. The most common cause of this error is a power outage or something similar stopping the machine in the middle of printing or cleaning. This would put some additional pressure on the drum maintenance camshaft and cause one of the lobes to break. This part is normally around $15 and is usually a very quick repair. In some cases the broken camshaft can lead to added pressure on the gear pack. This gear pack is screwed into the frame via some plastic mounts. These mounts can break. Xerox created a special process mount repair kit but the repair time is increased. Below are a few things you can check if you're handy with working on stuff. Either way we recommend you call a technician at this point just to be on the safe side.

Turn off machine and unplug power and network cables.

1. Open the Exit Cover.
   
   
    
2. Open the Front Door.
   
   
   
   
    
3. Use a small coin to release the Control Panel cover from the top of the printer by following the steps below:
   1. Insert the coin under the right corner of the Control Panel cover.
      
      
       
   2. Turn the coin upward until the Control Panel cover is released from the right side cover assembly.
      
      
       
   3. Insert the coin under the left corner of the Control Panel cover, and then turn the coin upward until the Control Panel cover is released from the left side cover assembly.
   4. Lift and release the Control Panel cover from the printer.
      
      
      
      
       
4. Turn the Control Panel over and place it on top of the printer.
   
   
    
5. Disconnect the two white wiring harnesses and one ribbon cable connector from the Control Panel by pulling them out.
   
   
   
   
   
   
    

Remove the rear screw securing the right cover to the printer.

Release two tabs to pull the right cover away from the printer (1 tab near the power plug, the other tab near where you took off the control panel.

Once the right cover is removed, look at the right side of the machine near the front. You will notice a gear pack. Gently shake the gear pack. If it feels loose, the mounts are likely broken. If not, remove the maintenance kit and waste tray. Use a flashlight to look inside the cavity where the maintenance kit was. On the left you should see a big black plastic piece that blocks your view of the front of the printer. This is the pivot plate and it pushes the maintenance kit to the drum to oil it. Gently lift the pivot plate and look behind it. You'll see a metal bar with a plastic lobe. This part is the drum maintenance camshaft. If you can see a crack in the lobe then your drum maintenance camshaft needs replacing.

If both parts look ok, then a tech may just need to come out and rehome the printer for you. There are quite a few parts that need to be correctly set and it's best to have a tech take a look at it.

A typical Xerox Phaser 4510 maintenance kit includes the following parts:

1 fuser

1 transfer roller

12 paper feed rollers

Replacing these parts are fairly straight forward and can be done even if you're not mechanically inclined.

1. Power OFF the printer. Press the power switch that is located on the front of the printer, on the bottom left side, to the (O) position.
   
   
    
2. Disconnect the power cord and allow the Fuser to cool for 30 minutes.
3. If installed, push up on the Duplex Unit release button to open the unit on the back of the printer.
   
   
    
4. Lift up the Rear Cover release lever to open the cover.
   
   
    
5. Press down on the two orange latches on the bottom, left and right sides of the Fuser to unlock the Fuser.
   
   
   
   NOTE: Do not adjust the position of the green latches on the top, left and right sides of the Fuser. The green latches are used to help remove paper jams.
    
6. Grasp both sides of the Fuser and then pull evenly on both sides to remove the Fuser from the printer. Do not use the green latches to remove the Fuser.
   
   
   
   NOTE: Use the box that the new Fuser is packed in to pack the used Fuser.
    
7. Remove the new Fuser from the shipping packaging.
8. Slide the Fuser into the printer until the two triangle points on the right are aligned, and then lift up the orange latches to lock the Fuser into place. Make sure the latches are fully locked.
   
   
   
   NOTE: Do not force the latches into place. If one or more of the latches will not easily lock into position, make sure the Fuser is the correct Fuser for the Phaser 4510 printer. 
    
9. Close the Rear Cover.
10. If installed, close the Duplex Unit.
11. Connect the power cord, and then power ON the printer. A 'Ready to Print' message will be displayed on the Display Screen.
12. Reset the Fuser life.
    1. Press the [Up] or [Down] arrow button on the Control Panel until 'Information' is selected on the Display Screen, and then press the [OK] button.
       
       
        
    2. Press the [Up] or [Down] arrow button until 'Supplies Info' is selected, and then press the [OK] button.
    3. Press the [Up] or [Down] arrow button until 'Reset Fuser Life' is selected, and then press the [OK] button.
    4. Press the [Up] or [Down] arrow button until 'Reset Fuser Life Now' is selected, and then press the [OK] button.

CAUTION: Be careful not to touch the black Transfer Roller when replacing the roller. Handle the Transfer Roller by the orange release latches and the orange tabs on the left and right side of the roller.

1. If the Optional Sheet Stacker is installed, lift up the Stacker Tray.
   
   
    
2. Open the Top Cover on the printer.
   
   
    
3. Grasp the Print Cartridge and then lift the cartridge out of the printer to access the roller. 
   
   
   
   CAUTION: Do not expose the Print Cartridge to any light source for more than 15 minutes. Prolonged exposure to light may damage the cartridge. Cover the cartridge with a light shield. Do not touch the shiny blue roller.
    
4. Grasp the top orange release latches and the bottom orange tabs on the left and right side of the Transfer Roller, slightly squeeze the latches and tabs together, and then pull the Transfer Roller toward you to lift it out of the printer.
   
   
   
   NOTE: Use the box that the new roller is packed in to pack the used roller. 
    
5. Remove the new Transfer Roller from its packaging.
6. Hold the Transfer Roller by the top orange release latches and the bottom orange tabs, and then insert the new roller into the printer. Make sure the roller is seated properly. Gently push on the orange area between the latches and the tabs until the roller locks into place. Do not push on or touch the black roller.
   
    
    
7. Re-install the Print Cartridge.
   
   
   
   
    
8. Close the Top Cover.
9. If necessary, lower the Stacker Tray.
   
   
    
10. Connect the power cord, and then power ON the printer. A 'Ready to Print' message will be displayed on the Display Screen.

To replace the Feed Rollers for Paper Tray 1:

1. Power OFF the printer. Press the power switch that is located on the front of the printer, on the bottom left side, to the (O) position.
   
   
    
2. Disconnect the power cord and allow the Fuser to cool for 30 minutes.
3. Remove Paper Tray 1 from the printer.
   
   
    
4. Remove the roller on the roller shaft at the back of the paper tray:
   
   
   
   
   1. Press on the spring loaded roller shaft at the back of the tray with one hand, and with the other hand unclip the retaining tab on the end of the Feed Roller. Slide the roller off of the shaft and discard the roller.
      
      
       
   2. Remove a new roller from the package, and slide the roller onto the shaft until the retaining clip fits into place.
      
      
       
5. If the rollers inside the paper tray cavity need to be replaced, continue with the remaining steps; otherwise, skip to step 16.
6. If the Optional Sheet Stacker is installed, lift up the Stacker Tray.
7. Open the Top Cover on the printer.
   
   
    
8. Grasp the Print Cartridge and then lift the cartridge out of the printer to access the two rollers.
   
   
   
   CAUTION: Do not expose the Print Cartridge to any light source for more than 15 minutes. Prolonged exposure to light may damage the cartridge. Cover the cartridge with a light shield. Do not touch the shiny blue roller.
    
9. Lift up and hold the Print Cartridge sensor that is located toward the right of the cartridge cavity.
10. Unclip the retaining tab on the end of the first roller, and then slide the roller off of the shaft.
    
    
     
11. Repeat steps 9 and 10 to remove the second roller.
12. Slide a new roller onto each shaft until the retaining clip on each roller fits into place.
    
    
     
13. Re-install the Print Cartridge.
14. Close the Top Cover.
15. If necessary, lower the Stacker Tray.
16. Re-install the paper tray.
17. Connect the power cord, and then power ON the printer. A 'Ready to Print' message will be displayed on the Display Screen.

To replace the Feed Rollers for Paper Trays 2, 3, and/or 4:

1. Power OFF the printer. The power switch is located on the front of the printer, on the bottom left side. Press the power switch to the (O) position.
   
   
    
2. Disconnect the power cord and allow the Fuser to cool for 30 minutes.
3. Remove the paper trays from the printer (up to 4 paper trays can be installed with this printer). The rollers in the paper tray cavity are easier to replace when the trays are removed.
4. Remove the roller on the roller shaft at the back of the paper tray:
   
   
   
   
   1. Press on the spring loaded roller shaft at the back of the tray with one hand, and with the other hand unclip the retaining tab on the end of the Feed Roller. Slide the roller off of the shaft and discard the roller.
      
      
       
   2. Remove a new roller from the package, and slide the roller onto the shaft until the retaining clip fits into place.
      
      
       
5. If the rollers inside the paper tray cavity needs to be replaced, continue with the remaining steps; otherwise, skip to step 10.
6. Look inside the printer where the trays were installed, and unclip the retaining tab on the end of the first roller. Slide the roller off of the shaft.
7. Repeat step 6 to remove the second roller.
8. Slide a new roller onto each shaft until the retaining clip on each roller fits into place.
9. Repeat steps 6 - 8 to replace the rollers in any other paper tray.
10. Re-install the paper trays.
11. Connect the power cord, and then power ON the printer. A 'Ready to Print' message will be displayed on the Display Screen.