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As we wind down another year, Xerographic Supply & Equipment has made another move to bring superior office equipment to our customers at the lowest cost we can. Two years ago we brought Sharp's latest copier line to our corporation, reducing color printing costs and increasing productivity for many new customers. As of Monday, we are now Canon dealers as well. This will allow us to give all our partners better pricing, newer features, and more options when purchasing their new office equipment.
One of the most common print quality issues with multifunction copiers are black streaks running through the page. This occurs because debris gets on the scanner glass, the CVT glass or the white plastic mylars that protect the glass. When the scanner flashes to copy the image, any debris on the glass blocks the light from hitting the paper. This results in a dark colored line moving through the copy.
The easiest way to resolve this is to clean the scanner glass, CVT glass, and the white mylar covers. Windex and a lint free cloth works wonderfully, though water and a lint free cloth will work fine as well.
To prevent reoccurences, be careful of running originals with white out on them, avoid copying originals with toner dust falling off of it, and keep foreign objects away from the glass and top feeder assembly. In the case of white out and foreign objects, repairs may not be covered under a service contract but billed as misuse and abuse of the equipment.
Xerox recently introduced its new line of ColorQube color printers. The ColorQubes use Xerox's solid ink technology instead of laser or LED. The ColorQube 8570 is the replacement printer for the Phaser 8560, and the ColorQube 8870 is the replacement printer for the Phaser 8560.
The major difference between the two machines is the pricing. The ColorQube 8570 starts at $899 but the cost of the solid ink sticks is higher. The ColorQube 8870 starts at $2499 but the cost of the ink itself is much cheaper. Broken down, the 8570 prints color at 10.22 cents per color print, and black prints at 1.74 per black and white print. The 8870 prints either color or black and white at an astounding 1.55 cents per print.
The ColorQube 8570 comes in 3 configurations. The ColorQube 8570N is the basic network model that starts out with a standard 625 paper capacity (expandable to 2,200 sheets) and allows printing single sided only. The 8570DN configuration is similar to the N configuration but allows the ability to print on both sides of a sheet of paper. The 8570DT adds an additional 525 sheet paper tray to the DN configuration to expand your starting paper capacity to 1150 sheets. All the configurations share the ability to print up to 40 pages per minute and feature a maximum paper size of 8 ½ x 14 inches.
The ColorQube 8870 has only one duplex/network (DN) configuration. Very similar to the 8570DN except that the machine has different electronics, and printhead to handle the lower cost ink. Otherwise, the speed and paper capacity are all the same as the 8570DN.
Both machines are touted as “green”. Due to the nature of the solid ink cubes, the machine is supposed to generate 90% less waste than similar laser printers, and have a 30% less carbon footprint over its lifespan compared to laser printers.
Introducing the new Sharp MXM753!
Sharp's latest multifunctional copier continues the trend of state of the art technology combined with extreme ease of use for both the end user and IT department.
The machine is designed to increase your workflow efficiency while still producting exceptional quality images and documents. This new high speed monochrome system from Sharp also features a high resolution color touch screen display with a full graphical navigation menu along with a full size retractable keyboard to simplify and speed up data entry at the MXM753 itself.
The machine controller is a powerful true multitasker, allowing users to save time and money while producing their professional documents in house-giving them amazing image quality that is also economical.
More impressively, the machine comes with the Sharp OSA developement platform. This platform allows easy integration with network applications.
Finally the machine safeguards the confidentiality of your products and your clients using built in features to control how and where your data is saved or deleted.
Errors 09,035.43, 09,036.43,09,037.43, 09,038.43
This error code indicates the ink count sensor flag is stuck after melting 2.5 sticks of ink. Only the string of numbers up to the colon is needed to diagnose the code, everything after the colon is your printer's meter reading and not needed. The 09 refers to the system having the issue (inkloader) and the 03x refers to the color having the problem ( where x=5 for cyan, 6 for magenta, 7 for yellow, and 8 for black).
Anyone who has run into this error on the Xerox Phaser solid ink printer knows how annoying it can be. Even moreso when the technician gets on-site removes a broken ink stick and fiddles with the control panel for a few minutes and you're back up and running, albeit with a healthy hit to the wallet.
So how can you avoid having the issue?
Don't fill the ink completely full. If you try and cram the inkloader full of ink, you take the chance of placing too much pressure on the bottom cube (the one that rests against the ink heaters) and either breaking the cube which can cause the error, or worse, breaking the heater (which results in the replacement of the entire inkloader assembly). The ink is sold in a nifty 3 pack, which is all I would recommend placing inside the inkloader.
Don't place a broken or cracked ink stick inside the inkloader. Not only will it be difficult to remove if needed, the broken half may have a jagged edge that will not slide all the way down, causing the error code to pop up for that color.
It's too late! The error is up. What do I do now?
All isn't lost yet, there are one or two things you can do before needing to call a service technician. All you have to do is take a look at what to avoid to begin troubleshooting the problem yourself.
First you want to remove as much ink as possible from the inkloader if it is too full, then try powering the machine off and then on. If it comes to ready the problem is solved. If not you then want to see if any of the ink left at the heaters is cracked. This is extremely difficult as it is usually melted to the heater, not to mention really hard to reach. Try again to power off and on to see if it is cleared.
If not, there is one last thing you can do to try and fix the error without a technician. You'll want to head into service mode and clear the ISC fault in diagnostics (Ink Stick Count). This will temporarily clear the error. Power off and back on and if the issue is gone, then you're good to go. If not, it is time to call a technician out to look into replacing the inkloader or printhead (rare).
Unfortunately I'm not allowed to tell you how to get into service mode, but a quick Google search should pull that information up for you just fine. Hope this was useful to someone, and please comment if you'd like to see more posts of a similiar nature on the blog!
Hope everyone has a great day!
